Refund policy

REFUND AND RETURN POLICY

We have a 30-day return policy. You have 30 days after receiving your order to request a return.

RETURN ELIGIBILITY

Because we sell personal-care products, items are eligible for return only if they are unopened, unused, in their original condition, and in their original packaging. You must also provide your receipt or proof of purchase.

To request a return, contact us at hello@viergebeautycare.com before sending the item. Returns sent without prior authorization will not be accepted.

Approved returns must be sent to:

Vierge Beauty Care
51 Pleasant Street, STE 762
Malden, MA 02148
United States

RETURN SHIPPING

Customers are responsible for return shipping costs for approved standard returns.

Vierge Beauty Care will cover reasonable return shipping costs only when the item received is damaged, defective, or different from the item ordered. Please contact us before returning the product so we can provide instructions.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If your item is damaged or defective, or if you received the wrong item, contact hello@viergebeautycare.com promptly. Include your order number and clear photos of the item and packaging so we can review the issue.

NON-RETURNABLE ITEMS

Opened or used personal-care products cannot be returned. We also do not accept returns of gift cards or items marked as final sale. Contact us if you have questions about whether your item qualifies.

EXCHANGES

We do not offer direct exchanges. If your approved return is accepted, you may place a separate order for the item you want.

EUROPEAN UNION CUSTOMERS

If an order is shipped to the European Union, applicable statutory cancellation rights may apply. Sealed personal-care products may lose eligibility for cancellation after they are opened when permitted by applicable law.

REFUNDS

We will notify you after receiving and inspecting your return. If the refund is approved, it will be issued to your original payment method within 10 business days.

Your bank or credit-card provider may require additional time to process and post the refund. If more than 15 business days have passed since we approved your refund, contact hello@viergebeautycare.com.